These general conditions of use and reservation (hereinafter the “CGU”) govern access and use of the website www.flex-hotel.eu (hereinafter the “Site”) as well as as the hotel room reservation services offered by the Site (hereinafter the “Services”).
The Site is published by the company Flex-hotel, whose head office is located at 4, Boulevard Roi Albert II, 1000 Brussels, Belgium, registered in the trade and companies register under number BE1-001-738- 497.
The site allows online reservation of hotel rooms by the customer, search for hotels and room availability, management of data on hotels appearing in search results by hoteliers and management of reservations for rooms offered by the hotelier who manages them.
By accessing and using the Site and the Services, you accept the General Terms and Conditions without reservation. If you do not accept the “CGU”, you must stop using the Site and the Services.
Flex-hotel reserves the right to modify the “CGU” at any time, without notice or notification. The applicable T&Cs are those in force at the time of your use of the Site and Services. You are invited to regularly consult the “CGU” to be aware of any modifications.
A. You must be at least 18 years old and have the legal capacity to enter into a contract.
B. You must provide accurate and complete information when booking, including your name, telephone number, email address.
C. You must respect the rules and policies of your chosen hotel, including cancellation, modification, no-show, arrival and departure, number of people, pets, smokers, etc.
D. You are responsible for paying the full price of the reservation, as well as any applicable taxes, fees and charges. Payment can be made directly to the hotel according to the terms indicated on the site.
E. In the event of no-show at the hotel without prior cancellation, you will be charged the full amount of the reservation.
F. We reserve the right to cancel or refuse your reservation in the event of force majeure, obvious error, fraud or violation of these general conditions. We will inform you as soon as possible of any such cancellation or refusal and we will reimburse you if necessary. If required, this refund will be made at the hotel.
G. We are not responsible for any damage or loss you may incur in connection with your reservation or hotel stay, unless such damage or loss is due to our fault or that of our suppliers.
H. We are not responsible for the content, availability or quality of any third party websites to which we may link or which may link to our site. These websites are subject to their own terms and conditions which you should review before using them.
I. These general conditions are governed by Belgian law and any dispute relating to your reservation or your stay at the hotel will be subject to the exclusive jurisdiction of the Belgian courts.
J. We undertake to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 04/27/2016 (GDPR). The aforementioned personal data will be processed in accordance with the provisions of the general data protection regulations and will only be transmitted, unless otherwise consented by the User, to hoteliers in the context of a hotel room reservation and with the implicit consent of the user.
We thank you for your trust and we wish you a pleasant stay.
Flex-hotel
Boulevard Roi Albert II 4,
1000 Brussels
Belgium.
VAT: BE1 -001-738-497